Privacy Policy | ProTech Roofing

Introduction

ProTech Roofing (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://protechroof.net, use our services, or interact with us in any way.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Request a free estimate through our website forms, including your name, phone number, email address, street address, city, state, and details about the roofing service you need.
Contact us through our contact form, phone, or email, including your name, phone number, email address, and the content of your message.
Apply for financing through our lending partners, which may include financial information such as income and credit information. Note that financing applications are processed by our third-party lending partners and are subject to their own privacy policies.
Subscribe to our newsletter or marketing communications, including your name and email address.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and your use of our website, including:

Device information such as your IP address, browser type and version, operating system, and device identifiers.
Usage data such as pages viewed, time spent on pages, links clicked, referring website, and date and time of your visit.
Location data derived from your IP address, which provides approximate geographic location at the city or ZIP code level.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. Cookies are small text files stored on your device that help us improve your experience on our website. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our roofing services, including scheduling inspections, preparing estimates, and completing projects.
To communicate with you about your service requests, project status, and follow-up communications.
To process financing applications by sharing necessary information with our lending partners.
To improve our website, services, and customer experience through analytics and usage patterns.
To send you marketing communications, special offers, and updates, which you can opt out of at any time.
To comply with legal obligations and respond to legal processes.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, including CRM platforms, email marketing tools, analytics providers, and payment processors.
Financing Partners: When you apply for financing, we share necessary information with our lending partners to process your application.
Insurance Companies: When assisting with insurance claims, we share project documentation and relevant information with your insurance company on your behalf.
Legal Requirements: We may disclose your information when required by law, in response to a subpoena or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission via SSL/TLS, secure server infrastructure, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer project records are retained for a minimum of seven years to support warranty claims and legal compliance. You may request deletion of your personal information at any time by contacting us.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete personal information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites, including review platforms, social media pages, and financing partner sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. Your continued use of our website and services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: